Identity verification is a crucial step for accessing enhanced platform features, increasing transaction limits, and ensuring account security. This guide answers common questions about the process, documentation requirements, and troubleshooting tips.
How Identity Verification Benefits You
✅ Higher transaction limits: Completing Know Your Customer (KYC) verification unlocks greater deposit and withdrawal capacities.
✅ Regulatory compliance: Helps platforms adhere to financial regulations while protecting users from fraud.
✅ Account security: Adds a layer of protection against unauthorized access.
👉 Learn how to complete verification in minutes
Frequently Asked Questions
1. How Can I Increase My Transaction Limits?
After passing KYC verification, your account automatically qualifies for higher limits. Ensure your ID and residential address documents are up-to-date.
2. Which Nationality Should I Use for Verification?
If you hold multiple nationalities, use the one most closely tied to your primary identity documents (e.g., passport or driver’s license).
3. Why Isn’t My Voter’s Card Accepted?
Some countries restrict voter IDs for verification. Contact support if you believe this is an error for your region.
4. Acceptable Government-Issued IDs
- Passport
- Driver’s license
- National ID card (varies by country)
👉 See country-specific ID requirements
5. My ID Shows an Old Address. Can I Still Verify?
Yes! Update your account’s residential address and submit a recent proof of address (e.g., utility bill or bank statement).
6. Why Is My Residential Address Required?
Mandatory for regulatory compliance and fraud prevention. Your data is encrypted and never shared externally.
7. Age Restrictions
Users must be 18+ due to legal requirements in most jurisdictions.
8. Why Submit a Selfie?
A live selfie ensures your identity matches the submitted ID. Stored securely with end-to-end encryption.
Proof of Address: Accepted Documents
| Document Type | Requirements |
|-------------------------|-----------------------------------------------|
| Utility bill | Issued within last 3 months, shows full name/address |
| Bank statement | Must include current address and legal name |
| Government-issued ID | Address must be visible and match submission |
Note: Packages/letters cannot be used for verification.
How to Check Verification Status
App:
- Navigate to User Center → Profile → Identity Verification.
Web:
- Go to Profile → Identity Verification.
Reminders:
- One ID per account.
- Contact support if unsure which account your ID is linked to.
Key Takeaways
- Verify early to unlock full platform features.
- Keep documents current and legible.
- Address mismatches require supplemental proof.
Need help? Our team is ready to assist!
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