When purchasing cryptocurrencies, buyers are required to send payment to the seller's designated payment method displayed on the transaction page. After completing the payment, buyers should click the [I Have Paid] button to notify the seller to release the assets. However, if a buyer clicks [I Have Paid] without actually making the payment, the following measures will apply:
1. Buyer Clicks "I Have Paid" Without Payment
The seller reserves the right to cancel the order. If the buyer receives 1 complaint within the same day, the system will automatically restrict their ability to purchase cryptocurrencies for 24 hours, lifting the restriction at midnight (UTC+0).
2. Buyer Clicks "I Have Paid" First, Then Completes Payment
The seller may choose to either:
- Proceed with the transaction: The seller must release the assets within 10 minutes of receiving full payment.
- Cancel the order: The seller must refund the payment within 1 hour of the order appeal, and the digital assets will be returned to the buyer.
Buyer Guidelines for Secure Transactions
To avoid disputes or account restrictions, follow these best practices:
- Payment Timing
Complete the payment within the seller’s specified timeframe before clicking [I Have Paid]. - Avoid False Claims
Clicking [I Have Paid] without payment is considered malicious behavior and may lead to temporary account restrictions. - Use Verified Payment Methods
Payments must be made through your own legally registered accounts (e.g., bank account, Alipay, WeChat Pay). - Instant Transfers Only
Use real-time payment methods (e.g., Alipay-to-Alipay, bank instant transfers). For amounts exceeding $5,000, split payments to ensure timely processing. - No Payment Notes
Do not include transaction-related remarks (e.g., "BTC," "USDT," "order number") in transfer descriptions. - Provide Payment Proof
If unable to submit proof of payment (e.g., due to mobile app permissions), enable Storage and Camera access in your device settings.
FAQ Section
Q1: What happens if I accidentally click "I Have Paid" too soon?
A: Contact the seller immediately to explain the situation. If payment is pending, they may wait or cancel the order.
Q2: Can sellers extend the payment window?
A: Sellers set their own payment deadlines. Buyers must adhere to these terms to avoid automatic order cancellation.
Q3: Why is my account restricted after one complaint?
A: This is a fraud-prevention measure. Restrictions auto-lift after 24 hours unless repeated violations occur.
Q4: How long do sellers have to refund after canceling?
A: Sellers must process refunds within 1 hour of the order appeal resolution.
👉 Learn more about secure crypto trading
👉 Avoid common transaction mistakes
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