Self-Service Solutions
Easily manage your account with these self-help options:
- Reset 2FA or Trading Password
- Update contact details (Phone/Email)
- Freeze Account temporarily
- Export Transaction History
- Troubleshoot Missing Crypto Deposits
- Modify Login Password
- Resolve Fiat Deposit/Withdrawal issues
Identity Verification: A Complete Guide
KuCoin upholds global transparency standards by requiring Identity Verification (KYC) since 2018. This section explains the enhanced verification process effective August 31, 2023.
Key Updates:
- New Users: Must complete Identity Verification to access all services.
Existing Users: Unverified accounts retain limited functionality:
- Cryptocurrency sales
- Futures/margin position closures
- KuCoin Earn/ETF redemptions
- Withdrawals (deposits disabled)
👉 Secure your account now with KuCoin's verification
Benefits of Verification
- Full platform access
- Higher withdrawal limits (up to 999,999 USDT daily)
- Eligibility for KuCoin Spotlight token sales
- Enhanced fund security
| Verification Status | Daily Withdrawal Limit | P2P Limit |
|---|---|---|
| Unverified | 0-30,000 USDT | N/A |
| Verified | 999,999 USDT | 500,000 USDT |
Step-by-Step Verification Process
Individual Accounts
- Navigate to: Account Center → Identity Verification
Three-Step Process:
- Personal information submission
- ID document upload
- Facial verification
Document Requirements:
- Supported formats: JPG/PNG (<4MB)
- Valid IDs: Passport, Driver's License, National ID
- Ensure information matches exactly
Institutional Accounts
Contact KuCoin's institutional team via:
📧 [email protected]
Google 2FA Setup Guide
Why It's Essential:
- Prevents unauthorized access
- Required for withdrawals and security changes
- Generates time-sensitive codes
Installation Steps:
- Download Google Authenticator (iOS/Android)
- In KuCoin: Account Security → Google Verification
- Scan QR code or enter manual key
- Store backup key securely
👉 Boost your security with 2FA today
Troubleshooting Tips:
- Code Not Working? Check device time synchronization
- Lost Access? Use backup key or request manual reset
- New Device? Update 2FA settings in Account Security
Trading Password Management
Key Functions:
- Validates transactions
- Required for withdrawals/API actions
- 6-digit numeric format
| Action | Process | Note |
|---|---|---|
| Set Password | Security Settings → Trading Password | Initial setup required |
| Change Password | Enter current & new passwords | 24-hour withdrawal freeze |
| Reset Password | Complete Identity Verification | 1-3 business day processing |
FAQs
Q: What if I don't complete verification?
A: New users can't access services. Existing users face service limitations as described above.
Q: How long does verification take?
A: Typically completes within minutes; complex cases may require manual review.
Q: Can I bypass facial verification?
A: No - this security layer is mandatory for all users post-August 2023.
Q: Why was my verification rejected?
A: Common reasons include mismatched information or unclear ID photos. Check your email for specifics.
Q: Is my data safe with KYC?
A: KuCoin employs bank-level encryption and never shares sensitive data.
Q: What if my 2FA device is lost?
A: Use your backup key or contact support after completing Identity Verification.
KuCoin provides 24/7 multilingual support. For urgent issues, submit a request through our Help Center.
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