How to Find Your Deposit Address and Tag/Memo
When making a crypto deposit, you'll need both:
- A unique wallet address
- An optional tag/memo/comment (required for some currencies like XRP)
👉 Learn how to locate these details in your OKX account
Selecting the Correct Network
Key considerations:
- Match the withdrawal network from your sending platform
- Confirm compatibility with OKX's supported chains
- Common options: ERC20 (Ethereum), TRC20 (Tron), BEP20 (Binance Smart Chain)
Deposit Process (Web)
- Log in to your OKX account
- Navigate to "Assets" > "Deposit"
- Select your cryptocurrency
- Copy the displayed address/tag
- Initiate transfer from your external wallet
Checking Deposit Status
- Transaction ID (TXID) shows progress
- Block confirmations indicate security level
- Processing times vary by network congestion
Troubleshooting Uncredited Deposits
Common reasons:
- Insufficient confirmations
- Wrong network selection
- Missing tag/memo (for supported currencies)
- Below minimum deposit amount
FAQ Section
What if I sent crypto to the wrong address?
Immediately contact OKX support with:
- Transaction details
- Receiving address
- Screenshots of transfer confirmation
How long do deposits usually take?
Processing times vary:
- Bitcoin: 1-3 confirmations (~10-30 minutes)
- Ethereum: 12-30 confirmations (~5 minutes)
- Tron: Instant to 5 minutes
Why are tags/memos sometimes required?
They help exchanges:
- Identify your specific account
- Process transactions faster
- Distinguish between user deposits on shared addresses
👉 See full list of currencies requiring tags
Deposit Best Practices
- Always send a test transaction first
- Verify network compatibility
- Check minimum deposit amounts
- Confirm address/tag accuracy before sending
- Monitor transaction status via blockchain explorer
Technical Considerations
- Block confirmations ensure irreversible transactions
- Network fees affect processing speed
- Unsupported tokens may be permanently lost
- Exchange maintenance periods may delay processing
Remember:
- Double-check all details
- Keep transaction records
- Contact support for unresolved issues