Core Support Categories
- Announcements Hub: Critical platform updates and service notices
- Promotional Events: Current trading competitions and reward programs
- User Guidelines: Essential rules for account security and trading
- Spot & Margin Trading FAQs: Common questions about basic trading features
- Fiat Purchases: Step-by-step guides for buying crypto with traditional currency
- Contract Trading: Comprehensive resources for derivatives trading
👉 Master contract trading strategies
Knowledge Base Highlights
Trading Fundamentals
- Understanding order types (market/limit/stop)
- Wallet management best practices
- Security protocols for account protection
Advanced Features
- Margin trading mechanics
- Staking and earning programs
- API integration guides
Frequently Asked Questions
Account Management
Q: How do I enable two-factor authentication?
A: Navigate to Security Settings > 2FA Setup > Choose authentication method (Google Authenticator recommended)
Q: What are the deposit processing times?
A: Crypto deposits require 1-3 network confirmations (typically 10-30 minutes). Fiat deposits vary by payment method.
Trading Operations
Q: How are trading fees calculated?
A: Fees use a maker-taker model starting at 0.2%, decreasing with higher 30-day trading volumes.
Q: Why is my withdrawal pending?
A: Withdrawals undergo manual review for security, usually processing within 2 hours for verified accounts.
Platform Updates
- Real-time maintenance schedules
- New token listing announcements
- System upgrade notifications
Security Resources
- Phishing attempt identification
- Cold storage recommendations
- Device authorization management
Compliance Information
- Regional restriction details
- KYC/AML policy explanations
- Tax reporting guidelines
Note: All timestamps reflect UTC timezone unless specified
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