If you've accidentally deposited a cryptocurrency that OKX doesn't support into your account, you won't be able to trade or use that asset on OKX. However, you can withdraw these non-tradable assets through a self-service withdrawal process without contacting OKX customer support.
Key Steps and Precautions for Withdrawing Non-Tradable Assets
- Verify Exchange/Wallet Support
Ensure your chosen exchange or wallet supports the specific non-tradable asset. Support varies across platforms regarding asset types and networks. - Obtain Deposit Address
Log into your exchange or wallet account, locate the deposit option for the asset, and generate a unique deposit address. - Confirm Deposit Network
Always select the same network for withdrawal as used for deposit. Mismatched networks may result in permanent asset loss. - Withdrawal Process
On the withdrawal page, enter the deposit address, select the correct network, and confirm the transaction. - Check Supported Addresses
If unsure where to obtain a receiving address, consult third-party resources to identify recommended exchanges/wallets supporting the asset.
Step-by-Step Withdrawal Guide
Mobile App Instructions
- Navigate to [Assets] → [Funding Account]. Your non-tradable assets will appear under [Non-Tradable Assets].
- Tap [Non-Tradable Assets], then click the "···" icon next to the asset → select [Withdraw] to access the withdrawal page.
On the withdrawal page:
- Select/enter [Withdrawal Network]
- Input [Destination Address]
- Specify [Amount]
💡 Note: Transaction fees are deducted in USDT—ensure sufficient USDT balance.
- Verify details and click [Submit] to confirm.
Pro Tips:
- Requires App version 6.0.29 or higher
- Displays network miner fees only—no additional platform charges
Web Platform Instructions
- Click [Asset Management] → [My Assets]
- Select [Funding Account]. Non-tradable assets appear under [Non-Tradable Assets]
- Click [Non-Tradable Assets], then the "···" icon → choose [Withdraw]
Complete withdrawal form:
- [Withdrawal Network]
- [Destination Address]
- [Amount]
💸 Fees payable in USDT (check balance)
- Review and click [Submit]
Preventing Non-Tradable Asset Deposits
While OKX supports 300+ digital assets, some remain unsupported. Before depositing:
- Consult OKX's supported assets list
- Contact online customer support for verification
👉 View OKX's full list of supported cryptocurrencies
Currently Supported Non-Tradable Assets
Self-service withdrawal now supports:
- Delisted/soon-to-be-delisted tokens
- Airdropped tokens
- Select unsupported tokens/incorrect-network deposits
Refer to OKX's updated tables for specifics. The platform continues expanding supported assets—contact support for updates.
FAQ Section
Q: What happens if I send assets to the wrong network?
A: Network mismatches may cause permanent loss. Always verify the recipient's supported networks before transferring.
Q: Why can't I see the withdrawal option for my asset?
A: This indicates the asset isn't yet eligible for self-service withdrawal. Contact support for assistance.
Q: How long do withdrawals take?
A: Processing times vary by network congestion. Most transactions complete within 30 minutes to 2 hours.
Q: Can I cancel a withdrawal request?
A: Once submitted, withdrawals cannot be canceled. Double-check all details before confirming.
👉 Need help with a complex withdrawal? Get live support here