Important Note: Always ensure the withdrawal network matches the deposit network to prevent asset loss.
When you initiate a withdrawal, the process follows these stages:
1️⃣ Withdrawal Request → 2️⃣ Pending → 3️⃣ Processing → 4️⃣ Transferred Out
👉 Track your withdrawal status
Once status shows "Transferred Out," assets have left our platform. Contact the recipient's wallet/exchange support for further assistance.
Two Withdrawal Methods Explained
1. On-Chain Withdrawal (External)
Step-by-Step USDT Example:
- Navigate: App Home → Assets → Withdraw → Digital Currency → Search USDT
Configure:
- Destination: Address Book/External Wallet
- Network: Select matching network (e.g., TRC20 for Tron)
- Address: Scan/Paste or choose from saved addresses
- Amount: Enter value (view minimum limit beforehand)
Verify via:
- Authentication app + Email (SMS unavailable if email/app are linked)
Key Reminders:
✔️ Match OKX withdrawal network with recipient's deposit network
✔️ Enable Address Whitelist for added security (blocks new manual addresses)
2. Internal Transfer (OKX Accounts)
Steps for USDT Transfer:
- Path: Assets → Withdraw → Digital Currency → Search USDT
Select:
- Destination: OKX Account
- Method: Phone/Email/Sub-Account/UID
- Recipient: Enter details → Specify amount → Submit
- Complete verification.
Note:
- Check minimum amount, 24h limit, and fees before submission.
- Some coins (e.g., XRP) require a Tag/Memo (numeric code) – omitting this causes loss!
FAQ Section
❓ Why can't I withdraw via SMS verification?
→ If you've linked email + auth app, these become mandatory for withdrawals.
❓ How long do withdrawals take?
→ Processing times vary by network congestion. Check status in-app.
❓ What if I sent coins to the wrong network?
→ Recovery isn't guaranteed. Always triple-check network compatibility.
👉 Learn about withdrawal security
For further assistance, consult OKX Help Center or live support.
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