Dear OKEx Users,
Due to the TRX mainnet upgrade, OKEx has temporarily suspended deposits and withdrawals for TRX and BTT starting from February 28, 2019, at 22:00 (HKT). Services will resume once the upgrade is complete.
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Key Details:
- Upgrade Impact: All pending deposits during the upgrade period will be processed automatically post-upgrade.
- Fund Security: Rest assured, your funds are secure and will not be lost during this process.
- Service Resumption: We will notify users once services are restored.
We apologize for any inconvenience and appreciate your understanding as we work to enhance our platform.
FAQ Section
1. Why were TRX and BTT deposits/withdrawals suspended?
The suspension is due to a scheduled TRX mainnet upgrade to improve network performance and security.
2. When will services resume?
Services will reopen after the upgrade is completed. Follow our official channels for real-time updates.
3. Will my pending deposits be processed?
Yes, all deposits initiated during the upgrade will be credited automatically once the upgrade concludes.
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About OKEx
OKEx is committed to delivering cutting-edge trading solutions and exceptional user experiences. Thank you for your continued trust and support.
Announcement Date: February 28, 2019
OKEx Team
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